Return Policy

Return & Exchange Policy

At Lanoor, we want you to love what you wear! If you are not completely satisfied with your purchase, we are here to help with a simple and hassle-free return process.

7-Day Return Window You can request a return or exchange within 7 days from the date of delivery. Any requests made after 7 days will not be accepted.

Eligibility for Returns/Exchanges To be eligible for a return or exchange, the clothing item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and undamaged.

  • All original tags, labels, and hygiene stickers (if any) must be fully intact and attached to the garment.

  • The item must be returned in its original packaging.

Note: For hygiene reasons, innerwear, swimwear, masks, and clearance sale items are strictly non-returnable and non-exchangeable.

How to Initiate a Return

  1. Contact Us: Email us at care@lanoor.in or message us on our support WhatsApp number within 7 days of delivery. Please include your Order ID and the reason for the return.

  2. Unboxing Video: To help us process your request faster in case of damaged, defective, or missing items, we highly recommend providing a clear, uncut unboxing video of the package.

  3. Approval: Once your request is approved, we will arrange a reverse pickup from your address.

Refund Process

  • Once we receive the returned item at our warehouse, it will undergo a quality check.

  • Prepaid Orders: If the item passes the quality check, the refund will be processed to your original payment method within 5-7 business days.

  • Cash on Delivery (COD) Orders: For COD orders, the refund will be issued via a bank transfer or UPI. Our team will contact you to collect your bank details. (Please note that COD handling charges or shipping fees are non-refundable).

Exchanges If you need a different size or color of the same item, please follow the return process mentioned above and specify the new size/color you need. Exchanges are subject to stock availability.